In addition to information and services through the USCIS website and by phone, the USCIS has several different kinds of offices that provide specialized services.
- Application Support Centers provide fingerprinting and related services.
- Asylum Offices handle scheduled interviews for asylum-related issues only.
- Service Centers and our National Benefit Center receive and process a large variety of applications and petitions.
- Local Offices handle scheduled interviews and provide limited information and customer services that supplement those the USCIS provides through their website and by phone.
- National Records Center receives and processes Freedom of Information Act (FOIA) requests and applications for genealogy information.
Services before you file
The United States Citizenship and Immigration Services (USCIS) office provides a broad range of information through their website and by phone. You can check information, get assistance, get forms, e-file certain applications and check to see the current processing time for an application before you file.
Services after you file
You can check processing times for submitted applications and petitions based on where your case is being processed. For cases with a receipt number you can also monitor the actual case status, and can register to get automatic e-mail updates and/ or text message notifications as the USCIS processes your case.
Asylum Offices only handle scheduled interviews for asylum, suspension of deportation and special rule cancellation of removal under the Nicaraguan Adjustment and Central American Relief Act (NACARA).
Field Offices handle scheduled interviews on non-asylum related applications. Field Offices also provide limited information and customer services that supplement those provided through the USCIS website and by phone. The USCIS recommends that you consider the convenient service options they offer by web and by phone before you take the time to go to a Field Office for services. If you do need to go to a Field Office, most of the offices provide in-person services by appointment. To minimize your wait time, it is recommended that you make an appointment before you go.
Many community organizations and social service providers offer citizenship classes and assistance with the naturalization process. In many cases, these programs provide additional support and referral services as well. Other resources may be available in your community. See the NALEO Educational Fund’s directory of Citizenship Centers or CitizenshipWorks for a selection of service providers in each state.
Contact the USCIS
You can contact the USCIS by phone at 1.800.375.5283. TDD for the hearing impaired is 1.800.767.1833. USCIS has also established a toll-free military help line, 1-877-CIS-4MIL (1-877-247-4645), exclusively for members of the military and their families.
If you need more help with your immigration issues, contact the experienced immigration attorneys at Gastelum Law today.